Translation for your convenience
This English version is a translation provided for convenience only. The Korean original governs: if this translation and the original differ, the Korean version of this page prevails.
Support
If you have a question or run into a problem while using the Service, please let us know by email.
Contact us
Please check before contacting us
- Frequently asked questions: how to use the Service and basic guidance
- Refund and Withdrawal Policy: Credit refund standards and how to apply
- Account page: closing your account, disconnecting a channel
- Requests to access or delete personal information: how to exercise your rights
What to tell us when you contact us
- Your account: email address and login method (Google, Kakao, email)
- What you did on which screen, and what went wrong
- For payment inquiries, the payment date and order number
- A screenshot of the problem screen (if you have one)
Please do not write passwords or card numbers in the email. The Company will never ask for them under any circumstances.
Business information
| Item | Details |
|---|---|
| Company name | Streamize Co., Ltd. (스트리마이즈 주식회사) |
| Representative | 박주찬 |
| Business registration number | 677-87-02793 (Verify business information) |
| Mail-order business report number | 2025-서울서초-0659 |
| Address | 서울특별시 서초구 사임당로8길 13, 4층 402호, K 327호 (서초동) |
| Phone | 010-2128-9446 |
| Email / service inquiries | admin@streamize.net |
| Internet domain | tellscene.com |
| Hosting service provider | Vercel Inc. |
Dispute mediation and remedies
For problems that cannot be resolved with the Company, you can request consultation or mediation from the organizations below.
- Consumer disputes: Consumer Counseling Center (1372), Korea Consumer Agency (kca.go.kr), Electronic Transactions Dispute Mediation Committee (ecmc.or.kr)
- Personal information infringement: Personal Information Infringement Report Center (privacy.kisa.or.kr, 118), Personal Information Dispute Mediation Committee (kopico.go.kr, 1833-6972)